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At TANVI LIVELIHOOD FOUNDATION, we are committed to ensuring transparency, fairness, and accountability in all of our financial transactions. This Refund Policy outlines the circumstances under which donations or payments made to our organization can be refunded, and the rules that govern the process.

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1. General Refund Policy

All donations to [NGO Name] are considered final and non-refundable unless the following conditions are met. In cases where a refund is issued, we strive to process it as quickly and efficiently as possible while ensuring compliance with relevant regulations and our organizational policies.

2. Conditions for Refund

Refunds will only be issued under the following circumstances:

• Duplicate Payment: If a donor accidentally makes a duplicate donation or payment, a refund can be requested for the extra payment.

• Error in Donation Amount: If there is an error in the amount donated due to technical issues (such as entering the wrong amount), a refund may be issued after verification.

• Unintended Transaction: In the case of a donation made without the donor's consent or as a result of fraud, a refund request can be initiated.

• Event Cancellation: If a donation was made for a specific event or project that is canceled or postponed indefinitely, the donor may request a refund. However, if the funds have already been allocated, partial refunds or credits toward future donations may be issued.

3. Refund Request Process

To request a refund, the donor must:

• Submit a Refund Request: Contact [NGO Name] through the official email at [email@ngo.org] or call our helpline at [phone number]. Provide the transaction details, including the payment method, date, and amount, along with any supporting documentation if necessary.

• Timeframe for Request: Refund requests must be made within 30 days of the donation or payment. After this period, we may not be able to process the refund due to accounting and regulatory requirements.

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4. Refund Evaluation

Once a refund request is received, TANVI LIVELIHOOD FOUNDATION will review the case based on the following criteria:

• The reason for the refund request.

• The method used for the donation/payment.

• The donor’s transaction history with the organization.

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5. Refund Decision and Timeline

After evaluation, we will notify the donor of the decision regarding the refund request:

• Refund Approval: If the refund is approved, it will be processed within 15 business days. The refund will be credited back to the original payment method used.

• Refund Denial: If the refund is denied, the donor will be notified along with the reason for the denial.

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6. Balance Rules

• Transparency and Accountability: [NGO Name] commits to maintaining transparent records of all donations. Donors will be notified about how their contributions are utilized.

• Non-refundable Contributions: Certain contributions made to restricted funds, such as for specific projects or campaigns, may not be refunded once allocated or if the project has commenced.

• Partial Refunds: In some cases, partial refunds may be issued, particularly when funds have already been spent or allocated to specific activities or events.

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7. Changes to the Refund Policy

TANVI LIVELIHOOD FOUNDATION reserves the right to modify or amend this refund policy from time to time. Any changes will be communicated to the donors through our official website or direct communication channels.

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8. Contact Information

For any questions or concerns regarding the refund policy, please reach out to:

Email: tanvilivelihood@gmail.com
Phone: 7417418828
Address:

Hatikhala Arjunpur Lalkuan
Hathikhal Haldwani 

Nainital - 263139

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This policy is designed to ensure fairness while respecting the nature of donations to a charitable cause. We appreciate the support of our donors and are committed to handling refund requests with care and attention.